Privacy Policy – Stitches First Aid

Stitches First Aid Education Pty Ltd
TOID: 21672

1. Overview

Stitches First Aid Education Pty Ltd (we, us, our) is committed to protecting the privacy of individuals and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, disclose, and manage personal information in connection with our vocational education and training (VET) services and the supply of first aid equipment and related products.

This policy is publicly available and provided free of charge.

2. What Personal Information We Collect

We collect personal information from participants, customers, employers, and authorised representatives where necessary to provide training, assessment, and product supply services.

This may include:

Full name
Date of birth
Residential and postal address
Email address
Telephone and mobile numbers
Unique Student Identifier (USI)
Employer and workplace details
Emergency contact details
Language, literacy and numeracy information
Disability or support needs relevant to training
Course attendance, participation and assessment records
Identification information (including photographic identification where required)
Medicare details where required for identity verification
Order, billing, and delivery information for equipment purchases

We may also collect sensitive information where relevant to training delivery, which is handled with additional care.

3. How We Collect Personal Information

We collect personal information when individuals or organisations:

Complete enrolment forms
Register or book into training courses
Communicate with us via email, phone, or online systems
Place orders or engage with services
Provide information on behalf of participants

We may also collect information from employers or authorised third parties.

Notification of Collection

At or before the time of collecting personal information, we take reasonable steps to ensure individuals are aware of:

The purpose of collection
Legal requirements (including AVETMISS)
Consequences if information is not provided
Usual disclosures (including NCVER and regulators)
Access and correction rights
Complaints processes

4. How We Use Personal Information

We use personal information to:

Manage enrolments and bookings
Deliver training and assessment
Maintain records
Issue qualifications and Statements of Attainment
Communicate with participants and employers
Process orders and payments
Meet compliance obligations
Support quality assurance and audit activities

5. AVETMISS and VET Data Reporting

We collect and report personal information in accordance with:

The National VET Data Policy
AVETMISS reporting requirements
Total VET Activity (TVA) obligations

6. Storage and Security of Information

Personal information is stored securely in our student management and business systems.

We use secure cloud platforms including Microsoft OneDrive and Microsoft Azure with data stored in Australia.

We take reasonable steps to protect information from misuse, loss, and unauthorised access.

Access is restricted to authorised personnel.

7. Disclosure of Personal Information

We may disclose personal information where required or authorised by law, including to:

NCVER
DEWR
ASQA and other regulators
State and territory authorities
Employers or sponsors
Third-party service providers
Other RTOs (with consent)
Law enforcement or regulatory bodies

We do not sell or trade personal information.

Overseas Disclosure

We do not routinely disclose personal information overseas.
If this changes, this policy will be updated.

8. Mandatory NCVER Privacy Notice

Under the Data Provision Requirements 2020, we are required to collect and disclose personal information to NCVER.

Your information may be used for:

Issuing VET qualifications and transcripts
Statistical analysis and research
Surveys and data linkage
Policy development and workforce planning
Administration and regulation of the VET sector

NCVER may disclose information to ASQA, DEWR, state and territory authorities, and authorised researchers.

You may receive a survey and may opt out when contacted.

9. Surveys

Participants may be invited to participate in surveys conducted by NCVER or government bodies. Participation is voluntary unless otherwise specified.

10. Unique Student Identifier (USI)

We collect, use and disclose Unique Student Identifiers (USIs) in accordance with the Student Identifiers Act 2014 (Cth).

We only use or disclose a USI as permitted by law.

USI Verification

We will verify each Unique Student Identifier (USI) with the relevant government registry to ensure it is valid and matches the individual’s identity details.

Where necessary, we may:

Access the USI Registry System or Organisation Portal to validate USIs
Request additional information to confirm identity details
Contact individuals if discrepancies are identified

We will not issue any qualification or Statement of Attainment unless a valid USI has been obtained and verified, except where an exemption applies.

All USI information is handled securely and in accordance with the Student Identifiers Act 2014 and the Privacy Act 1988.

11. Access and Correction

Individuals may request access to or correction of their personal information at any time.

Requests will be managed in accordance with the Privacy Act.

12. Retention and Disposal

We retain personal information in line with RTO regulatory requirements.

When no longer required, information is securely destroyed or de-identified.

13. Complaints

Privacy complaints may be submitted using the contact details below.

If unresolved, individuals may contact:

Office of the Australian Information Commissioner (OAIC)
https://www.oaic.gov.au

14. Contact Us

Stitches First Aid Education Pty Ltd
TOID: 21672

Email: admin@stitchesfirstaid.com.au
Phone: 0408 281 327

15. Policy Review

This policy is reviewed periodically to ensure ongoing compliance.